NEW YORK - Lexus re-crowned as the best brand in JD Power survey on customer satisfaction study in sales or customer service statisfication index (CSI) in the United States (U.S.). This is the second title in two last years Lexus.
The results of JD Power in the U.S., assessing customer satisfaction and views of various aspects of the Lexus managed to retain the most luxurious brands in the U.S. by bagging 715 of the 1000 respondents who participated.
In the survey, JD Power involves three automakers, namely Toyota as the parent of Lexus, General Motors (GM) and Nissan. Of all the Lexus brand was again included in the top position.
The data obtained, consumers are also many who say that all Lexus models from audio systems, entertainment systems and navigation systems are always some high quality so as to give satisfaction to their customers.
Furthermore, Toyota or Lexus model for others who managed to get the Globe, Yaris, Corolla, Lexus ES 350, LS and RX. For the GM, Buick, Cadillac Esclade, Chevrolet Malibu and the GMC Sierra and Nissan or Infiniti for that, Frontier, Quest, EX and M.
Meanwhile, in the survey, consumers were asked to rate in terms of satisfaction, such as the work process when ordering, delivery vehicles, sales, and dealership facilities.
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